1. PURCHASES
1.1 Can I track my order?
Yes, the most up-to-date information about your order and its delivery status is available under Order Tracking. Additionally, you will be notified of the progress of your order via the email address registered during purchase.
1.2 What is the delivery time?
The average delivery time is 7 to 20 days, depending on the region.
1.3 Is the purchase 100% secure?
Yes, we guarantee your purchase. If you do not receive your product or if it has any type of defect, the amount paid will be refunded.
1.4 Can I change the delivery address?
Yes, but only before completing the purchase on the site. Once completed, the purchase can no longer be modified. If in doubt, please contact our support team by email ( madicaza @madicaza.com).
1.5 Can I include or exclude products from the shopping cart?
Yes, but only before completing the purchase on the site.
2. PAYMENT
2.1 What are the payment methods available?
At the moment, the site accepts payment by credit or debit cards - Mastercard®, Visa®, American Express®, Hipercard®, Diners® and Elo®.
2.2 How long does it take for my order to be approved?
Up to 24 hours after completing the credit card purchase and up to 2 business days for purchases with payment by bank receipt.
3. PRODUCTS
3.1. Does the Madicaza site practice lightning offers?
Yes, these promotions will always be announced on our site with emphasis, indicating the time and conditions of validity, and by email to all those registered to receive this information. Keep an eye out for offers available on the site outside of business hours and register your email to receive these notifications.
4. CANCELLATIONS, CHANGES AND RETURNS
4.1 What happens if the product I need to exchange is no longer in stock?
We will proceed to cancel the purchase and refund the payment, in accordance with our Exchange and Returns Policy.
4.2 How to return a product? How to return a defective product?
To return a product, simply contact us to obtain a postage code to allow you to deliver the product to a post office. If you have any questions, please contact our support service by email ( madicaza @madicaza.com ).
